krikya's Privacy Policy

01 Introduction

This privacy policy applies to all users of the krikya platform. When you register, log in or use any service on krikya, you are considered to have agreed to the terms of this policy. The purpose of this policy is to clearly inform you why your personal information is collected, how it is used and under what circumstances it may be shared with third parties.

We believe that your personal privacy is a fundamental right. That is why krikya continuously improves its data protection measures so you can use our services safely and with confidence. For the full terms governing account creation and management on this platform, please read our Terms and Conditions.

02 Information Collection

krikya collects two types of information from users — information provided directly by you and information collected automatically while you use the service.

2.1 Information Provided Directly

The following information is collected during registration and account management:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Mobile wallet details — bKash, Nagad, Rocket or Upay
• Any information or documents submitted by the user

2.2 Automatically Collected Information

When you use the krikya site or app, the following information may be collected for technical reasons:

• IP address and device information
• Browser type and version
• Time spent on the site and list of pages visited
• Cookie and session data
• Transaction history and betting activity logs

03 Purpose of Using Information

Collected information is used only for the purposes described below:

3.1 Service Operations

Personal information is required to create and verify your account, process transactions and manage gaming activity. Relevant information is used to complete deposits and withdrawals via bKash, Nagad, Rocket and Upay.

3.2 Security and Fraud Prevention

Information is analysed to prevent unauthorised access, fraudulent activity and money laundering. The krikya platform uses SSL encryption to keep your information protected from third parties.

3.3 Customer Support

Your account information is used to provide 24/7 live chat and email support, so our team can resolve your issues quickly and accurately.

3.4 Responsible Gaming

By monitoring your betting activity, krikya ensures that any user at risk of excessive gaming can receive timely support. To learn more, read our Responsible Gaming page.

3.5 Service Improvement

krikya continuously improves its platform and services by analysing user experience. This includes adding new games, improving payment methods and refining the interface.

04 Cookie Policy

Cookies are small text files stored in your browser. krikya uses cookies for the following purposes:

• Keeping your session active and maintaining your logged-in state
• Remembering your preferences and language settings
• Analysing site performance and errors
• Personalising the user experience

You have the option to disable cookies from your browser settings, but this may limit some site functionality. No cookies other than essential ones are used without your consent.

05 Information Sharing and Third Parties

krikya never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Necessary information may be shared with trusted third parties for payment processing, game software operations and technical support. These partners are required to use the information only for the specified purpose.

5.2 Legal Obligations

Relevant information may be provided in compliance with a court order or a lawful request from a government authority. In such cases, only the requested and necessary information is supplied.

5.3 Business Changes

In the event of a business merger or acquisition, user information may be transferred to the new entity, but the protections under this policy will remain in effect.

06 Data Security Measures

krikya uses industry-standard security technology to protect your information. Our key security measures are:

• SSL (Secure Socket Layer) encryption — all data transmission is encrypted
• Two-factor authentication (OTP-based)
• Secure server infrastructure and regular security audits
• Strict access controls — only authorised personnel can access sensitive information
• Suspicious activity detection system and automated alerts

While we take the highest precautions to protect your data, complete security over the internet cannot be guaranteed. You are therefore advised to keep your password confidential and to contact the support team immediately if you notice any suspicious activity.

07 Data Retention Period

krikya retains your personal information only for as long as necessary. Generally:

• Active account information — for as long as the account remains active
• Closed account information — for a defined period as required by legal obligations and auditing needs
• Transaction records — for the period required under financial regulatory guidelines
• Cookie and session data — deleted at the end of a session or after a set period

Once the defined period has passed, personally identifiable information is securely deleted or anonymised.

08 Your Rights

As a krikya user, you have the following rights over your own information:

8.1 Right to Access

You may request at any time to know what information krikya holds about you.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you may request that it be corrected.

8.3 Right to Deletion

Where there is no legal obligation to retain data, you may request that certain information be deleted after closing your account.

8.4 Right to Restrict Processing

In certain circumstances, you may object to or request a restriction on the processing of your information.

To exercise these rights or for any information-related queries, contact us via 24/7 live chat or email. For common questions, you can also visit our FAQ page.

09 Protection of Minors' Information

krikya provides services only to individuals aged 21 or above. No one under 21 may register. If a minor has registered by mistake and this comes to our attention, that account is closed immediately and all collected information is deleted.

If a parent or guardian believes their child's information has been collected in error, please contact our support team immediately.

10 Policy Changes

krikya may update this privacy policy from time to time. Registered users will be notified via email or through the platform before any significant changes take effect. Continued use of the site after a change is made will be considered acceptance of the updated policy.

The latest version of this policy will always be available on this page, with the update date shown at the top. For complete information on the general terms of use of our services, see our Terms and Conditions.

11 Contact

For any questions, concerns or complaints about this privacy policy, please contact us:

• Live Chat: 24/7 — bottom right corner of any page on the platform
• Email: [email protected]
• Language: Support is available in Bengali and English

Our support team will do their best to respond to your questions as quickly as possible.